「高雄情境英文-公務接待」[解答]@e等公務園+e學中心

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 「高雄情境英文-公務接待」e等公務園+e學中心+學習平臺解答

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問:當外國民眾打電話報案表明遺失錢包,公務員不必請對方留下聯絡資料。
   
v  
   
問:公務員在溝通時,要顧慮到賓客的需求與想法,不必堅守自身原則。
   
v  
   
問:若有外國民眾前來公務單位,公務員要如何主動詢問他?
    Please take a number slip.
    May I know which division/department you are looking for?
v   Hi! How may I help you?
    I am sorry but I am afraid you are in the wrong division/department.
   
問:若要向外國民眾說明可以到哪裡用餐,公務員可以這樣說:If you are hungry, you can have a meal in the food court on the 11th floor.
v  
   
   
問:若外國民眾所要辦理的事項,負責人員不在,公務員可以說:When she is back, I will tell her to call back soon.
v  
   
   
問:在SMART說話力中, R是指反應,公務員應該要注意聽者的回應,調整說話內容與方式。
v  
   
   
問:公務員在櫃台接待時,要向外國民眾收取資料,應該怎麼說呢?
    Please be ready for your foreigner's certificate of residence and one 2-inch photo with a front view without hat.
    Please get ready for your foreigner's certificate of residence and one 2-inches photo with a face and take off your hat.
    Please ready your foreigner's certificate of residence and one 2-inches photo with half body and take off your hat.
v   Please prepare your foreigner's certificate of residence and one 2-inch photo with a clear front view of face without hat.
   
問:在SMART說話力中,A是指聽眾,代表公務員要使用艱深的專業名詞向對方解釋。
   
v  
   
問:外國民眾打電話報案表明遺失錢包,公務員應該要詢問:May I know where you lost your wallet?
v  
   
   
問:公務員要向外國民眾收取資料,應該要說:Please get ready for your foreigner's certificate of residence.
   
v  
   
問:在SMART說話力中,M是指方法,公務員要瞭解說話的目的,掌握主題。
   
v  
   
問:如果外國民眾詢問該如何填寫表格,公務員可以說:Please fill out your name here and tell why did you want to live here.
   
v  
   
問:公務員在溝通時要多傾聽,適當回應。
v  
   
   
問:公務員接聽電話時,遇到外國民眾要報案,可以說:If you need to report a case, please call 110 or 119.
v  
   
   
問:下列關於公務員向外國民眾介紹周遭環境的回應,何者正確?
    There is a Youth Bookstore near the City Hall.
    Zhongxiao Night Market is in the neighborhood.
    You can also take a stroll around Sanduo Shopping District.
v   以上皆是
   
問:在SMART說話力中,S是指情境,代表說話前要先判斷情況,選擇適當的時機與方式表達。
v  
   
   
問:在SMART說話力中,T是指主題,代表公務員要就聽者的立場與說話目的,思考適合的方式。
   
v  
   
問:若要對外國民眾說明如何到達社會局,公務員可以這樣說:Please go direct in the corridor. Take the elevator to the 9th floor. The Social Affairs Bureau is in the 9th floor.
   
v  
   
問:公務員在櫃台接待時,遇到外國民眾,可以說:Good morning, and how may I help you?
v  
   
   
問:若公務員接聽到外國民眾的電話,可以如何回應?
v   Hello, this is Department of Administrative and International Affairs. How may I help you?
    Hello, here is Department of Administrative and International Affairs. Where may I help you?
    Hello, this is Department of Administrative and International Affairs. Anything you need help?
    Hello, this is Department of Administrative and International Affairs. What help do you need?

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PeiGoGo: 「高雄情境英文-公務接待」[解答]@e等公務園+e學中心
「高雄情境英文-公務接待」[解答]@e等公務園+e學中心
E等公務員,e學中心,解答,測驗,高雄情境英文-公務接待
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