E等公務員,e學中心,解答,測驗,The Art of Effective Communication
「The Art of Effective Communication」e等公務園+e學中心+學習平臺解答
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問：Mark was so angry with his boss. If you are in the adult ego state, how would you respond to him? (Single-answer question） You look very angry. Are you O.K? He sounds like s sly person. Be careful!v Probably, you could try this way to negotiate with him. That was really mean to do so. 問：Peter: This process is too time-consuming. It must be changed.Cris: I know it! I also consider the alternative.In thiscommunication, what is Peter's ego state?(Single-answer question） Rebellious child ego state Adult ego statev Critical parent ego state Free child ego state 問：What would you say if you are in the child ego state? He looks ridiculous.v Are you proud of me?v That's fantastic!v I'll do it my way! 問：According to four keys to improve communication, what can you do to adjust you communication style? （Multiple-answer question）v Strive to keep winner positionv Pay attention to the way of communicaitonv Perceive others Focus on yourself 問：What description does it obviously show that the communication is influenced by intention?（Multiple-answer question）v I am trying to irritate you. The weather is very hot. I feel so sleepy.v I intend to find the faults with you. 問：What are the nonverbal behaviors? (Multiple-answer question)v Speak with the condescending tonev Frownv Said impatientlyv Sullen silently 問：What are the good charges in the communication?(Multiple-answer question) I objected to what you said.v It's awfully good!v show your smile to the personv With exciting tone 問：Sally: Let's overcome the setbacks together.Holly: I feel confident about us. Based on our experiences, we can find someway to work through it. What kind of life position are they in?(Single-answer question)v Winner position One-down position? One-up position Alienated position 問：What kind of communication can be sorted into crossed transaction?(Multiple-answer question）v A: I want to travel all around the world by bike. B: It is a weird idea. A: What is 40 divided by 10?B: The answer is 4.v A: Please be on time.B: Well... I am a busy person. A: You feel exhausted, don't you?B: Thank you for understanding. 問：What kind of verbal expression is used in the child ego state? (Single-answer question)v Spa is so comfortable. What is the reason of the problem? Don't be sad. What a lousy movie! 問：When you talk to someone, you observed that she was worried and tense from what she said. What is the factor thatinfluences her communication?(Single-answer question) Intention Personal historyv Internal factors None of them 問：Christie says "It is a good idea to be a volunteer in the non-profit organizations." to Matt.If Matt is in the one-down position, do you think how Matt responds to her? (Single-answer question) I think it is a silly idea. It sure is. Is there something good for me? I don't have time.v I have nothing to make the contribution. 問：What are the factors that influence people's words in the communication process?(Multiple-answer question)v Intentionv Personal history Types of questionsv Internal factors 問：Ruth: I can't fix the problem by myself.Dennis: I have taught you many times. Can't you ever learn?It is a crossed transaction. If you were Dennis, how would you improve your communication? (Single-answer question） Never mind. It is not difficult at all. Probably you don't have this talent.v It's O.K. Let me show you again. 問：What are the features of complimentary transaction(Multiple-answer question)v predicted responsev tense sarcastic unpredicted 問：way we think and communicate with others is deeply influenced by the discipline of our parents and authority in the childhood. (True or False)v True False 問：Mrs. White: My child is disabled. What should I do?How would you respond to her if you are in the winner position? (Single-answer question) I am sorry for your fortune.v I believe that with the suitable educaiton, your child can still have good development. Did you have any bad habits when you carried the baby? Oppositely, my child is talented. 問：Mark: Why don't we park the car in that spot?Dennis: No way. The space is too small. I don't want to have the kiss withanother one while backing the car. Mark: How about parking in the parking lot? It is much safer.Dennis: That's too far. We just drive around here to try our luck.What kind life position do you think that Dennis is in?(Single-answer question)v Alienated position One-down position One-up position Winner position 問：You are so childish. (Said sarcastically)B: Come on! It's fun. (Said hilariously)This is the ulterior transaction. (True or False)v True False 問：Rachael: Ouch! I cut my finger. It is bleeding! How would you respond to her from your nurturing parent ego state? (Single-answer question) You should be careful! (Said impatiently)v It must be hurt. Let me put the bandage on it. Why did you hurt yourself? I don't want to see the blood.
問：Mark was so angry with his boss. If you are in the adult ego state, how would you respond to him? (Single-answer question）
You look very angry. Are you O.K?
He sounds like s sly person. Be careful!
v Probably, you could try this way to negotiate with him.
That was really mean to do so.
問：Peter: This process is too time-consuming. It must be changed.Cris: I know it! I also consider the alternative.In thiscommunication, what is Peter's ego state?(Single-answer question）
Rebellious child ego state
Adult ego state
v Critical parent ego state
Free child ego state
問：What would you say if you are in the child ego state?
He looks ridiculous.
v Are you proud of me?
v That's fantastic!
v I'll do it my way!
問：According to four keys to improve communication, what can you do to adjust you communication style? （Multiple-answer question）
v Strive to keep winner position
v Pay attention to the way of communicaiton
v Perceive others
Focus on yourself
問：What description does it obviously show that the communication is influenced by intention?（Multiple-answer question）
v I am trying to irritate you.
The weather is very hot.
I feel so sleepy.
v I intend to find the faults with you.
問：What are the nonverbal behaviors? (Multiple-answer question)
v Speak with the condescending tone
v Frown
v Said impatiently
v Sullen silently
問：What are the good charges in the communication?(Multiple-answer question)
I objected to what you said.
v It's awfully good!
v show your smile to the person
v With exciting tone
問：Sally: Let's overcome the setbacks together.Holly: I feel confident about us. Based on our experiences, we can find someway to work through it. What kind of life position are they in?(Single-answer question)
v Winner position
One-down position?
One-up position
Alienated position
問：What kind of communication can be sorted into crossed transaction?(Multiple-answer question）
v A: I want to travel all around the world by bike. B: It is a weird idea.
A: What is 40 divided by 10?B: The answer is 4.
v A: Please be on time.B: Well... I am a busy person.
A: You feel exhausted, don't you?B: Thank you for understanding.
問：What kind of verbal expression is used in the child ego state? (Single-answer question)
v Spa is so comfortable.
What is the reason of the problem?
Don't be sad.
What a lousy movie!
問：When you talk to someone, you observed that she was worried and tense from what she said. What is the factor thatinfluences her communication?(Single-answer question)
Intention
Personal history
v Internal factors
None of them
問：Christie says "It is a good idea to be a volunteer in the non-profit organizations." to Matt.If Matt is in the one-down position, do you think how Matt responds to her? (Single-answer question)
I think it is a silly idea.
It sure is. Is there something good for me?
I don't have time.
v I have nothing to make the contribution.
問：What are the factors that influence people's words in the communication process?(Multiple-answer question)
v Intention
v Personal history
Types of questions
v Internal factors
問：Ruth: I can't fix the problem by myself.Dennis: I have taught you many times. Can't you ever learn?It is a crossed transaction. If you were Dennis, how would you improve your communication? (Single-answer question）
Never mind.
It is not difficult at all.
Probably you don't have this talent.
v It's O.K. Let me show you again.
問：What are the features of complimentary transaction(Multiple-answer question)
v predicted response
v tense
sarcastic
unpredicted
問：way we think and communicate with others is deeply influenced by the discipline of our parents and authority in the childhood. (True or False)
v True
False
問：Mrs. White: My child is disabled. What should I do?How would you respond to her if you are in the winner position? (Single-answer question)
I am sorry for your fortune.
v I believe that with the suitable educaiton, your child can still have good development.
Did you have any bad habits when you carried the baby?
Oppositely, my child is talented.
問：Mark: Why don't we park the car in that spot?Dennis: No way. The space is too small. I don't want to have the kiss withanother one while backing the car. Mark: How about parking in the parking lot? It is much safer.Dennis: That's too far. We just drive around here to try our luck.What kind life position do you think that Dennis is in?(Single-answer question)
v Alienated position
One-down position
One-up position
Winner position
問：You are so childish. (Said sarcastically)B: Come on! It's fun. (Said hilariously)This is the ulterior transaction. (True or False)
v True
False
問：Rachael: Ouch! I cut my finger. It is bleeding! How would you respond to her from your nurturing parent ego state? (Single-answer question)
You should be careful! (Said impatiently)
v It must be hurt. Let me put the bandage on it.
Why did you hurt yourself?
I don't want to see the blood.
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