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問：When introduce supervisors or staff to the guests, you should introduce the persons with the lowest ranking to the highest ranking.
○
v ╳
問：You can introduce yourself to the guests just as you're reading your resume.
○
v ╳
問：Fill in the blank with the most suitable words from the options given below. You can greet someone by saying “________” when it's 3 pm.
Good morning
v Good afternoon
Good evening
Good night
問：When you find yourself alone with the guests, you could have some small talk, but remember to choose your topic with caution.
v ○
╳
問：Fill in the blank with the most suitable words from the options given below. If you have any further questions in the future, then ________ to email or call me.
don't worry
on't overwhelm
on't have
v don't hesitate
問：Fill in the blank with the most suitable words from the options given below. The group is quite big, so please ________.
come this way
take photos
v stay together
understand
問：When giving an office tour, you, as a tour guide, represent your organization. So, smile, look friendly, positive and upbeat to impress your guests.
v ○
╳
問：Handshakes between men and women is usual in India.
○
v ╳
問：Which of the following is the Don'ts of giving office tours?
Have some small talk
Be humorous
v Make culturally insensitive comments
Stay humble and friendly
問：As a tour guide which of the following is NOT a good way to impress your guests with this tour.
v stay upset
ct friendly
smile more
stay upbeat
問：Fill in the blank with the most suitable word from the options given below. Paul Lai. is a newcomer in the office, which mean he is a ________ .
veteran
v rookie
ld-timer
president
問：Which of the following is/are common greetings?
v Handshake
v Hug
v Kiss
v Bow
問：When you're in a session of an office tour, which of the following steps should be included?
v Move guests from one place to the next
v Introduce supervisors and staff
v Introduce services they provide
v Give background information
問：The guests seems to be enjoying themselves, so it's ok to lose track of time.
○
v ╳
問：You can ask one's marital status to begin a small talk.
○
v ╳
問：In Thailand, it is done with the palms together, fingers up and a slight bow, called “wai.”.
v ○
╳
問：When guiding a large group you should consider using a wireless microphone, to make sure all your guests can hear you.
v ○
╳
問：When shaking hands with someone for the first time, always use your left hand accompanied by good eye contact and straight posture.
○
v ╳
問：Which of the following is NOT steps to start the tour.
Welcome
Introduce yourself
Give an overview of the tour
v Answering questions
問：In Japan, men will kiss other men three to four times on the cheeks as a form of greeting.
○
v ╳
評論